Privacy Policy – (JetESIM is operated by SMARTGIS LIMITED)

Last updated: 29 January 2026

Jetesim (“Jetesim”, “we”, “our”, or “us”) operates the website

https://jetesim.app
 and related services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and services (collectively, the “Service”).

By accessing or using Jetesim, you agree to this Privacy Policy.

1. Applicability

This Privacy Policy applies to:

  • End Users using Jetesim for personal use
  • Business Users using Jetesim for commercial purposes
  • End Customers receiving services via other Jetesim users

It applies globally.

2. Information We Collect

a) Information you provide

  • Name and email address
  • Account details
  • Support communications
  • Purchase and order information

b) Automatically collected

  • IP address
  • Browser type
  • Device information
  • eSIM identifiers (EID/IMEI when required)
  • Usage logs

c) From third parties

  • Payment providers
  • Analytics services
  • Business partners

3. Legal Basis for Processing (GDPR)

  • Contract – to provide eSIM services
  • Consent – for marketing communications
  • Legal obligation – tax and fraud prevention
  • Legitimate interest – service improvement and security

4. How We Use Your Data

We use personal data to:

  • Create and manage user accounts
  • Process orders and payments
  • Deliver eSIM services
  • Provide customer support
  • Improve performance and reliability
  • Send marketing emails (with consent)
  • Prevent fraud and abuse
  • Comply with legal requirements

5. Payments

Jetesim does not store credit or debit card details.

All payments are processed securely by third-party payment providers such as Airwallex and other authorized payment processors. These providers handle your payment data according to their own privacy policies.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain login sessions
  • Analyze website traffic
  • Improve user experience
  • Enable marketing (if applicable)

You may disable cookies through your browser settings.

7. Data Retention

  • Active accounts: Stored while the account exists
  • Inactive accounts: Deleted after 24 months
  • Legal records: Retained as required by law

8. Sharing of Information

We may share data with:

  • Service providers (hosting, analytics, and support tools)
  • Payment processors
  • Legal authorities when required
  • Business partners (with consent)
  • In case of merger or acquisition

We never sell personal data.

9. International Data Transfers

Your data may be processed in countries outside your own. We apply reasonable safeguards and standard contractual protections.

10. Your Rights

Depending on your location, you may request:

  • Access to your data
  • Correction
  • Deletion
  • Restriction
  • Objection
  • Data portability

To exercise your rights, email:

support@jetesim.app

11. Security

We use industry-standard technical and organizational measures to protect data. However, no online system is 100% secure. Users are responsible for keeping their login credentials safe.

12. Children

Jetesim is not intended for children under 13. We do not knowingly collect data from minors under 16.

13. Changes

We may update this policy at any time. Material changes will be notified via email or website notice.

14. Contact

Email:

support@jetesim.app

Website:

https://jetesim.app