Privacy Policy – (JetESIM is operated by SMARTGIS LIMITED)

Last updated: 29 January 2026

Jetesim (“Jetesim”, “we”, “our”, or “us”) operates the website

https://jetesim.app
 and related services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and services (collectively, the “Service”).

By accessing or using Jetesim, you acknowledge that you have read and understood this Privacy Policy. Where we rely on your consent (e.g., for marketing cookies or marketing emails), we will ask for it separately and you can withdraw it at any time.

1. Applicability

This Privacy Policy applies to:

  • End Users using Jetesim for personal use
  • Business Users using Jetesim for commercial purposes
  • End Customers receiving services via other Jetesim users

It applies globally.

2. Information We Collect

a) Information you provide

  • Name and email address
  • Account details
  • Support communications
  • Purchase and order information

b) Automatically collected

  • IP address
  • Browser type
  • Device information
  • eSIM identifiers (EID/IMEI when required)
  • Usage logs
  •  Cookies and similar technologies identifiers (see Section 6) 
  • Analytics events (e.g., pages viewed, clicks, approximate location derived from IP)
  • Advertising/marketing events (e.g., conversions) where enabled through marketing pixels/SDKs
  • Mobile identifiers such as advertising identifiers (IDFA/GAID) only if enabled on the app and permitted by your device settings and applicable law  

c) From third parties

  • Payment providers (to process transactions)
  • Analytics providers (e.g., Google Analytics) to understand usage and improve the Service
  • Marketing/advertising partners (e.g., Meta) for conversion measurement and campaign performance, where enabled and subject to your cookie/marketing preferences
  • eSIM provisioning and connectivity partners (to deliver and manage the eSIM Service)
  • Business partners (only where applicable and as described to you)

3. Legal Basis for Processing (GDPR)

  • Contract – to provide eSIM services
  • Consent – for marketing communications
  • Legal obligation – tax and fraud prevention
  • Legitimate interest – service improvement and security
  • Consent – for non-essential cookies/trackers (e.g., analytics and marketing pixels) where required by applicable law
  • You may withdraw your consent at any time via the cookie settings (Section 6) and/or the unsubscribe link in marketing emails.

4. How We Use Your Data

We use personal data to:

  • Create and manage user accounts
  • Process orders and payments
  • Deliver eSIM services
  • Provide customer support
  • Improve performance and reliability
  • Send marketing emails (with consent)
  • Prevent fraud and abuse
  • Comply with legal requirements

5. Payments

Jetesim does not store credit or debit card details.

All payments are processed securely by third-party payment providers such as Airwallex / Stripe  and other authorized payment processors. These providers handle your payment data according to their own privacy policies.

6. Cookies & Tracking Technologies

We use cookies, pixels, SDKs and similar technologies on our website and (where applicable) in our mobile app.

a) Types of technologies we may use

  • Strictly necessary: required for core functionality (e.g., security, session, login).
  • Preferences: to remember your choices.
  • Analytics: to measure traffic and usage (e.g., Google Analytics).
  • Marketing: to measure campaign performance and conversions and to show more relevant ads (e.g., Meta Pixel/Meta technologies), where enabled.

b) Consent & choices

Where required by applicable law (including in the EU/EEA/UK), we will ask for your consent before placing or reading non-essential analytics or marketing technologies. You can change your preferences at any time via our cookie banner/settings (if available) or by clearing cookies in your browser.

c) Browser/device controls

You can also manage cookies via your browser settings. On mobile, you can limit ad tracking via your device settings (e.g., IDFA/GAID controls), where applicable.

7. Data Retention

  • Active accounts: Stored while the account exists
  • Inactive accounts: Deleted after 24 months
  • Legal records: Retained as required by law

8. Sharing of Information

We may share data with:

  • Service providers (hosting, customer support, email delivery, security, and analytics tools)
  • Analytics and marketing technology providers (e.g., Google Analytics, Meta) where enabled and subject to your cookie/marketing preferences
  • Payment processors (to process payments)
  • eSIM provisioning and connectivity partners (to provision, deliver, and manage eSIM services and related support)
  • Legal authorities when required
  • In case of merger or acquisition

When we share data with vendors, we do so under appropriate contractual protections and only for the purposes described in this Privacy Policy.

9. International Data Transfers

Your data may be processed in countries outside your own. We use appropriate safeguards for international transfers where required, such as Standard Contractual Clauses (SCCs) and/or other lawful transfer mechanisms depending on your location and the recipient country.

10. Your Rights

Depending on your location, you may request:

  • Access to your data
  • Correction
  • Deletion
  • Restriction
  • Objection
  • Data portability

 

        We may need to verify your identity before fulfilling your request. We aim to respond within the time limits required by applicable law (typically within one month under GDPR). If you are in the EU/EEA/UK, you also have the right to lodge a complaint with your local data protection authority.

11. Security

We use industry-standard technical and organizational measures to protect data. However, no online system is 100% secure. Users are responsible for keeping their login credentials safe.

12. Children

The Service is not intended for children. We do not knowingly collect personal data from individuals under 16 years of age. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

13. Changes

We may update this policy at any time. Material changes will be notified via email or website notice.

14. Mobile App & SDKs

If you use our mobile app, we may collect additional technical data such as app version, device model, operating system, language, and crash diagnostics. We may also use analytics and marketing SDKs subject to your consent/preferences and applicable law.

15. Contact

Email:

support@jetesim.app

Website:

https://jetesim.app

Refund Policy – JetESIM (operated by SMARTGIS LIMITED)

Last updated: 22 May 2026

This Refund Policy explains when refunds may be available for purchases made on https://jetesim.app and via the JetESIM mobile application (collectively, the “Service”).

By purchasing an eSIM or any digital plan through JetESIM, you agree to this Refund Policy.

1) Definitions

  • eSIM / Plan: A digital connectivity product delivered electronically (activation code, QR code, or in‑app installation).

  • Activated / Installed: The eSIM has been installed on a device, added to the device eSIM list, provisioned/downloaded, scanned via QR code, or otherwise used in a way that makes it ready for service.

  • Data Used: Any consumption of mobile data under the plan (including background usage).

2) General Rule (Digital Product)

JetESIM sells digital services and digital goods. Because an eSIM is delivered electronically and can be installed/activated immediately, refunds are limited and depend on whether the eSIM has been activated/installed and/or used.

3) Non‑Refundable After Activation / Installation (Important)

Once an eSIM has been installed and/or activated on any device, the order becomes non‑refundable.
This includes (without limitation) cases where:

  • the QR/activation code has been scanned or used,

  • the eSIM has been added to your phone,

  • the eSIM has been provisioned/downloaded,

  • the plan is active on the device (even if you did not travel yet),

  • any amount of data has been used (including background data).

Because the service is considered delivered and cannot be “returned,” JetESIM cannot offer a refund after activation.

4) Refunds Before Activation (Eligible Cases)

A refund may be considered only if all of the following are true:

  1. The eSIM has not been installed/activated on any device; and

  2. No data has been used; and

  3. The request is submitted within a reasonable time after purchase; and

  4. The order passes our verification and fraud‑prevention checks.

If approved, refunds are issued to the original payment method. Processing time depends on your payment provider/bank.

5) Not Eligible for Refund (Examples)

Refunds will generally not be granted in the following situations:

  • The eSIM was activated/installed (see Section 3).

  • Incorrect device compatibility (device is not eSIM‑capable, carrier restrictions, locked device).

  • Incorrect purchase for the wrong destination/plan size/validity after delivery (please contact support before activation; changes may be possible case‑by‑case).

  • Poor coverage, speed, or service quality due to factors outside our control (network congestion, local operator limitations, building shielding, device settings).

  • Failure to follow installation/activation instructions or failure to configure device settings (APN, data roaming, line selection), after the eSIM is activated.

6) Duplicate Charges / Billing Errors

If you believe you were charged incorrectly (duplicate payment, wrong amount), contact us immediately. If verified, we will correct the issue, which may include a refund.

7) Chargebacks

Before initiating a chargeback with your bank, please contact JetESIM support so we can try to resolve the issue quickly. Unresolved chargebacks may result in account limitations and fraud investigation.

8) EU/EEA/UK – Digital Services Acknowledgment (Where Applicable)

Where applicable under EU/EEA/UK consumer laws, by purchasing an eSIM you request immediate performance of the digital service (delivery/provisioning of the eSIM). You acknowledge that once the eSIM is delivered/installed/activated, you may lose any applicable right of withdrawal/cancellation to the extent permitted by law.

9) How to Request a Refund

To request a refund (only if eligible under this policy), email:

support@jetesim.app

Please include:

  • Order number / transaction reference

  • Purchase email

  • Destination/plan purchased

  • Screenshot proof that the eSIM has not been installed/activated (if requested)

  • A brief explanation of the issue

10) Contact

JetESIM Support: support@jetesim.app
Website: https://jetesim.app
Operator: SMARTGIS LIMITED, Unit B, 11/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong